Dementia Australia Training - Supporting Your Customers
This training session helps frontline staff understand dementia and how it can impact a person’s communication, memory, and behaviour. It focuses on practical strategies to provide respectful, inclusive, and person-centred customer service, including clear communication techniques, patience, and recognising signs that someone may need extra support.
Participants learn how to create a more dementia-friendly environment and respond confidently and compassionately to customers living with dementia.
